Automotive Service Advisor/Writer

Faulknermazdatrevose; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 60,000; Full time

Job summary

The Faulkner Automotive Group is seeking an enthusiastic Automotive Service Advisor/Writer to join their team in Mechanicsburg. While previous experience in automotive service is preferred, it is not required as training will be provided. The role involves greeting customers, understanding their vehicle issues, and guiding them through the repair process. Faulkner offers competitive salaries, top-tier benefits, and growth opportunities within a family-owned and operated automotive group.

Benefits

Medical, Dental and Vision benefits

401k with company match

Paid time off & paid holidays

Employee discounts

Employee referral bonuses

Annual reviews and merit increases

Qualifications

• Valid driver's license required.
• Vehicle repair or service experience preferred.
• Customer service experience preferred.

Responsibilities

• Greet customers and guide them through the repair process.
• Perform a walk-around of the vehicle and gather information.
• Listen to customer concerns regarding vehicle issues.

Skills

Customer service experience

Vehicle repair or service experience

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor/Writer to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards. The Mechanicsburg hub is composed of the following franchises:Alfa Romeo Maserati, Cadillac, Chrysler Dodge Jeep Ram FIAT, Infiniti, Nissan, Porsche, Subaru and Volkswagen..

Automotive Service Advisor/Writer Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service. It is your job to greet the customer and take them through the repair process in a smooth, professional manner! The process begins by doing a walk around of the vehicle, gathering vehicle information and listening to the customer explain any issues so you can better understand the problem.

Automotive Service Advisor/Writer Requirements

• Valid driver’s license
• Vehicle repair or service experience preferred
• Customer service experience preferred

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

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