Automotive Service Advisor

Rapp SubSuper, LLC dba Bill Rapp Subaru; City of Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Georgica Auto Holdings is seeking an Automotive Service Advisor in Syracuse, NY. You will be the primary liaison for customers, translating vehicle concerns into actionable service recommendations and maintaining transparent communication throughout repairs.

Responsibilities include documenting issues, preparing estimates, coordinating with technicians, and promoting maintenance services. A high school diploma is required, with automotive certification a plus; 2+ years in a similar role is

Qualifications

• High school diploma or equivalent; automotive tech certification is a plus.
• 2+ years in automotive service advisor or similar role.
• Knowledge of automotive systems and repair procedures.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and document vehicle issues accurately.
• Walk around vehicles to identify service needs and explain repairs.
• Prepare transparent service estimates with parts and labor.
• Communicate status and completion times to customers.
• Coordinate with technicians and process service orders.
• Maintain customer records and vehicle history.
• Promote maintenance services and packages.
• Handle payments and invoices.
• Adhere to policies and safety guidelines.

Skills

Customer service

Communication

Organizational skills

Automotive knowledge

POS software proficiency

Education

High school diploma

Automotive technology certification

Tools

POS systems

Automotive service software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job Summary**As an Automotive Service Advisor at Georgica Auto Holdings, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. You will translate customer needs and vehicle symptoms into actionable service recommendations, ensuring a smooth and satisfactory experience.Compensation Range: $40,000 - $60,000 annuallyJob Responsibilities*** Greet customers warmly, listen attentively to their concerns, and accurately document vehicle issues and service requests.* Conduct thorough walk-arounds of vehicles with customers to identify additional service needs and explain recommended repairs.* Prepare accurate and transparent service estimates, explaining the scope of work, parts required, and labor costs.* Communicate regularly with customers regarding the status of their vehicle repairs, any unexpected issues, and estimated completion times.* Coordinate with service technicians to ensure timely and efficient completion of repairs, acting as a liaison between the customer and the shop.* Process service orders, generate invoices, and handle customer payments accurately.* Maintain comprehensive customer records and vehicle service history.* Promote additional services, maintenance packages, and accessories as appropriate.* Resolve customer complaints and concerns professionally and effectively, escalating issues to management when necessary.* Adhere to all company policies, procedures, and safety guidelines.Job Qualifications*** High school diploma or equivalent; a post-secondary degree or certification in automotive technology or a related field is a plus.* Proven experience (2+ years preferred) as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.* Strong understanding of automotive systems and repair procedures.* Excellent communication, interpersonal, and customer service skills.* Proficiency in using automotive service software and point-of-sale systems.* Ability to explain technical information clearly and concisely to non-technical customers.* Strong organizational skills and attention to detail.* Valid driver's license and a clean driving record.* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.* A positive attitude and a commitment to customer satisfaction.