Automotive Service Advisor

Antwerpen Toyota; Catonsville (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the automotive sector is seeking an Automotive Service Advisor to enhance customer relations and provide tailored service solutions. This role offers a dynamic environment where interpersonal skills and a self-starter mentality are crucial. Responsibilities include managing customer expectations, prioritizing services, and ensuring effective communication throughout the service process. With a focus on career advancement and a competitive pay structure, this position is ideal for those eager to grow within a supportive team. Join a company that values its employees and offers opportunities for professional development.

Benefits

Sundays Off

Competitive Pay

Aggressive Pay Plan with No Caps

Opportunities for Advancement

Sales Training and Certification Program

Medical/Dental/Vision Insurance

401K Retirement Plan

Qualifications

• 2+ years of Service Advisor experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Understand customers’ problems and arrange for appropriate service.
• Continuously update customers on repair needs and completion times.

Skills

Customer Service Skills

Communication Skills

Self-Starter Mentality

Interpersonal Skills

Tools

Reynolds and Reynolds

Job description

AUTOMOTIVE SERVICE ADVISOR

Dealership

Antwerpen Hyundai of Catonsville
6440 Baltimore National Pike
Catonsville, MD 21228

Job Type: Full-Time

NOW HIRING! Experienced Service Advisors who would like to write service and join our team at our Hyundai Dealership in Baltimore, MD. Qualified applicants must have excellent communication skills and be eager to be part of a team that cares for customers.

Job Summary

We are seeking an Automotive Service Advisor to join our growing team! The ideal candidate will be ambitious, possess excellent interpersonal skills, and have the ability to meet and exceed goals. Daily responsibilities include developing client relationships and providing product solutions that best meet our customers' needs.

Benefits

• Sundays Off
• Competitive Pay
• Aggressive Pay Plan with No Caps
• Opportunities for Advancement and Career Growth
• Sales Training and Certification Program
• Medical/Dental/Vision Insurance
• 401K Retirement Plan

Requirements

• Excellent customer service skills are essential
• Previous Service Advisor experience required; 2 years preferred
• Reynolds and Reynolds experience highly preferred
• Clean driving record and valid driver’s license
• Self-starter mentality and ambitious spirit preferred
• Professional grooming and personal appearance
• Willingness to learn new products and eagerness to improve

Job Duties:

• Understand customers’ problems and arrange for appropriate service
• Prioritize required services and offer options
• Set and manage expectations for service delivery for both customers and mechanics
• Continuously update customers on repair needs and completion times