Automotive Service Advisor

Antwerpencj; Catonsville (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor to enhance customer satisfaction at their bustling dealership. The ideal candidate will possess excellent communication and interpersonal skills, ensuring that clients receive tailored service solutions. This role involves developing strong client relationships, prioritizing service needs, and maintaining clear communication throughout the repair process. With a focus on career growth and competitive pay, this is a fantastic opportunity for those looking to advance in the automotive service field.

Benefits

Sundays Off

Competitive Pay

Aggressive Pay Plan with No Caps

Room for Advancement

Sales Training and Certification Program

Medical/Dental/Vision Insurance

401K

Qualifications

• 2 years of service advisor experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Understand and address customers' service needs.
• Manage service delivery expectations for customers and mechanics.
• Keep customers informed on repair progress.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Sales Skills

Education

High School Diploma

Automotive Service Certification

Tools

Reynolds and Reynolds

Job description

AUTOMOTIVE SERVICE ADVISOR

Dealership

Antwerpen Hyundai of Catonsville
6440 Baltimore National Pike
Catonsville, MD 21228

Job Type: Full-Time

NOW HIRING! Experienced Service Advisors who would like to write service and join our team at our Hyundai Dealership in Baltimore, MD. Qualified applicants must have excellent communication skills and enjoy taking care of customers.

Job Summary

We are looking for an Automotive Service Advisor to join our growing team! The right candidate will be ambitious, have excellent interpersonal skills, and the ability to meet and exceed goals. Daily responsibilities include developing client relationships and providing product solutions that best meet our customers' needs.

Benefits

• Sundays Off
• Competitive Pay
• Aggressive Pay Plan with No Caps
• Room for Advancement and Career Growth
• Sales Training and Certification Program
• Medical/Dental/Vision Insurance
• 401K

Requirements

• Excellent customer service skills are a MUST
• Previous Service Advisor experience required – 2 years preferred
• Reynolds and Reynolds experience highly preferred
• Clean driving record and valid driver’s license
• Self-starter mentality and ambitious spirit preferred
• Professional groomed personal appearance
• Willingness to learn new products and eagerness to improve

Job Duties:

• Understand customers’ problems and arrange for appropriate service
• Prioritize required services and offer options
• Set and manage the expectations of the service delivery for both customers and mechanics
• Continuously keep the customer updated on repair needs and completion times