Automotive Service Advisor

Kia of Burlington; Burlington (WA); On-site; USD 60,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with match

PTO

Holidays

Short term disability

Job summary

Rairdon’s Kia in Burlington, WA is seeking a friendly Service Advisor to join our growing team. You will greet customers, document concerns, and coordinate with technicians to set expectations for service timelines.

We value a customer-first attitude and clear communication. The role offers full-time hours, competitive pay with commissions, and comprehensive benefits in a family-owned dealership environment.

Qualifications

• Previous Service Advisor or automotive customer service experience preferred.
• Strong communication and problem-solving skills.
• Customer-first attitude and a professional demeanor.
• Ability to multitask in a busy service drive.

Responsibilities

• Greet service customers with a professional and welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate cost and time estimates.
• Deliver top-tier customer satisfaction on every visit.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Tools

DMS software

Job description

Service Advisor – Join the Team at Rairdon’s Kia! Location: Burlington, WA | Full-Time | Great Benefits | Family-Owned DealershipCompensation: Full-time total annual compensation between $60,000.00 - $145,000.00; including monthly 6% commissions of individual gross profit on service, detail, and parts D.O.E. in accordance with the terms of pay plan; additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan.60-day guarantee of $5,000.00 per month while you train for mentees, according to terms of pay plan!Benefits:Medical, Vision, and Dental InsuranceVoluntary Short Term Disability InsuranceVoluntary Accident InsuranceCritical Illness InsuranceHospital Indemnity Insurance6 Paid Holidays subject to completion of 90-day introductory period401k plan with match, subject to completion of the introductory period and other eligibility requirementsPaid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.Rairdon’s Kia is looking for a friendly, driven, and customer-focused Service Advisor to join our growing team. If you’re passionate about cars and thrive in a fast-paced, team-oriented environment, we want to hear from you! What You’ll Be Doing:Greet service customers with a professional and welcoming attitudeListen to vehicle concerns and document issues clearlyCommunicate with technicians to determine service needs and timelinesProvide accurate cost and time estimatesRecommend maintenance and repair services based on vehicle history and Honda guidelinesKeep customers informed throughout the service processEnsure smooth and timely vehicle pickup and paymentDeliver top-tier customer satisfaction every single time What We’re Looking For:Previous Service Advisor or automotive customer service experience preferredStrong communication and problem-solving skillsA customer-first attitude and a professional demeanorAbility to multitask in a busy service driveFamiliarity with DMS software is a bonus Ready to Join Our Team?If you're ready to build a rewarding career with a dealership that values integrity, teamwork, and customer satisfaction, apply today!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.