Automotive Service Advisor

Tri County Ford Mercury Inc; Buckner (KY); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(K)

mon-fri NO SATURDAYS

Résumé du poste

Tri County Ford Mercury Inc is seeking a Service Advisor to greet customers, capture vehicle information, and assess needs. You will prepare estimates, report symptoms, and recommend maintenance based on age and mileage, while updating customers on progress throughout the day.

The role emphasizes customer service excellence, clear communication, and a long‑term career with a growing automotive team. Ford dealership background is a plus, and a friendly, energetic personality is valued.

Qualifications

• Broad knowledge of automobiles and basic automotive terminology.
• Strong customer service and communication skills.
• Ability to identify problems quickly and clearly communicate findings.
• Proficiency with common computer systems and office software.
• Positive, friendly attitude and professional integrity.

Responsabilités

• Greet customers promptly and obtain vehicle information.
• Clearly report symptoms as described by the customer and analyze needs.
• Determine and recommend maintenance based on vehicle age, mileage, and history.
• Prepare accurate cost estimates for labor and parts.
• Establish follow-up times and monitor daily progress of vehicles.
• Explain completed work and charges to customers; ensure invoices match work performed.

Connaissances

Customer service orientation

Problem identification

Knowledge of automobiles

Computer skills

Positive attitude

Formation

High school diploma or equivalent

Description du poste

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Selling repairs for their investment into their vehicle.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• mon-fri NO SATURDAYS
• Health Insurance
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.