Service Advisor

Cella Ford, Inc; New Bern (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Cella Ford, Inc. is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will report symptoms clearly, prepare labor and parts estimates, and keep customers updated on progress throughout the day.

Qualified candidates have automotive knowledge, a customer-first mindset, and at least 1 year in a service department. A long-term career with a growing organization is encouraged.

Qualifications

• Experience at a Ford dealership is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles.
• Proven record of exceptional customer satisfaction.
• Minimum of 1 year in service department.
• Ability to lift 50 pounds and stand for extended periods.
• Positive, friendly attitude.
• Long-term career focus with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle, update customers frequently.
• Verify final invoice reconciles with work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Problem solving

Automotive knowledge

Communication skills

Education

High school diploma or equivalent

Tools

Computer skills

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.