Automotive Service Advisor

Fowler Automotive; Boulder (CO); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K employer matching

PTO

Volunteer PTO

Holidays & Parental Leave

Employee assistance program

Graduate & Tool Incentive programs

Job summary

Fowler Jeep of Boulder is seeking an Automotive Service Advisor in Boulder, CO. This full-time role involves welcoming customers, articulating repair needs to technicians, and presenting repair costs with confidence.

You will upsell services, provide accurate estimates, and follow up to keep customers informed throughout the service process. The position emphasizes delivering high-quality customer service, maintaining CSI scores, and ensuring smooth communication between customers and the

Qualifications

• Level: Experienced
• Valid Driver's License and MVR acceptable to our Insurance Carrier

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair and maintenance costs
• Explain repairs and associated costs to customers and deliver them
• Follow up on repairs and update customers on progress
• Inspect repair quality and ensure completion
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers; active delivery
• Handle minor customer concerns and complaints
• Maintain CSI scores in accordance with dealership standards

Skills

Experienced

Job description

Automotive Service Advisor – Fowler Jeep of Boulder

Job Details

• Level: Experienced
• Job Location: Fowler Jeep - Boulder, CO 80301
• Position Type: Full Time
• Salary Range: $5,000.00 - $10,000.00 Commission/month

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low‑pressure, high‑integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Frequently required to sit
• Occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization

Compensation

$5,000.00 to $10,000.00 + Top Pay for Experience

Benefits

• Medical, vision, dental, life, and disability insurances
• 401K employer matching plan
• Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave
• Employee assistance program
• Job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.