Service Advisor - Fowler Jeep

Fowler Jeep of Boulder; Boulder (CO); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical insurance

401K employer matching

Paid Time Off

Parental Leave

Employee assistance program

Job summary

An automotive service provider in Boulder, CO, is seeking a skilled Service Advisor. This role requires excellent customer service skills to greet clients, schedule appointments, and liaise with technicians. Responsibilities include providing repair estimates, maintaining customer satisfaction scores, and managing client communications. The ideal candidate will have a valid driver's license and be able to handle minor customer concerns. Compensation ranges from $5,000 to $10,000, with a comprehensive benefits package offered.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Effective verbal and written communication skills.
• Ability to interpret documents like safety rules and operating instructions.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Provide accurate estimates of repair and maintenance costs.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Customer service expertise

Communication skills

Ability to upsell services

Job description

# Service Advisor - Fowler JeepFowler Jeep - Boulder, CO 80301## Description**Automotive Service Advisor – Fowler Jeep of Boulder**If you can make customers feel welcome and confident that their needs are being met, then Fowler Jeep of Boulder may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.**Job Responsibilities*** Attitude is everything—greet service department customers promptly and courteously* Listen to each customer and clearly articulate repair needs to techs* Upsell recommended/additional services using low-pressure, high-integrity methods* Provide accurate estimates of repair/maintenance costs* Adherence to dealership policy on customer vehicle care and operation* Follow up on each repair and keep customers informed of progress* Inspect repair quality and ensure that all work is complete* Notify customers when vehicles are ready for pick up* Review and explain repairs and associated costs with customers; and perform an active delivery* Handle minor customer concerns and complaints* Keep Service Manager informed of all problems and potential problems* Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards**Requirements**Valid Driver's License and MVR acceptable to our Insurance Carrier**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.**Language Skills**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.**Compensation**$5,000. to $10,000. PLUS!**What We Offer****Perks & Benefits**Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.**The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair**The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.