Automotive Service Advisor

Generation-Auto-Group; Town of Islip (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Company-Supplied Uniforms

Job summary

Generation Kia in New York’s Town of Islip area seeks a Service Advisor to bridge customers with our service team, greet customers, collect vehicle details, and document issues for repair orders. You will guide inspections, discuss service needs, and maintain clear cost estimates with transparency.

You’ll coordinate with dispatch, technicians, and parts, communicate progress, obtain approvals, and ensure customer satisfaction throughout the day. Saturdays are required for this role.

Qualifications

• Previous Automotive Service Advisor or Service Writer experience preferred.
• Kia experience is a plus.
• Tekion experience is a plus.
• Must be available to work Saturdays.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of automotive maintenance, repair orders, and service recommendations.
• Organized, detail-oriented, and able to multitask in a fast-paced service department.

Responsibilities

• Greet customers in a timely and friendly manner.
• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Write up customer's vehicle problems accurately on the repair order.
• Conduct a preliminary inspection of the vehicle and note issues.
• Test drive the vehicle as necessary to diagnose issues.
• Provide clear service recommendations and explain urgency.
• Prepare written cost estimates for labor and parts.
• Maintain communication with the service dispatcher, technicians, and parts department.
• Keep customers informed of progress and changes.
• Obtain customer authorization for repairs and signatures.

Skills

Customer service

Communication

Interpersonal skills

Organized

Detail-oriented

Multitask

DMS experience

Tekion experience

Tools

Tekion

DMS software

Job description

As a Service Advisor at Generation Kia, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.What You’ll Do:The primary functions of this role, include but are not limited to:Customer Interaction:Greet customers in a timely and friendly manner, making them feel welcome and comfortable.Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.Documentation and Vehicle Inspection:Write up customer's vehicle problems accurately and clearly on the repair order.Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.Test Drive and Evaluation:Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.Refer to the vehicle's service history to ensure a comprehensive assessment.Service Recommendations:Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.Cost Estimate:Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.Ensure transparency in pricing and answer any customer inquiries regarding costs.Communication and Coordination:Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.Keep customers informed of the progress of their vehicle repairs throughout the day.Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.Obtain customer authorization for all repairsCustomer Satisfaction:Address any customer concerns or questions with patience and professionalism.Obtain the customer's signature on the repair order and provide them with a copy for their records.What We’re Looking For:Previous Automotive Service Advisor or Service Writer experience preferredKia experience is a plusTekion experience is a plusMust be available to work SaturdaysStrong customer service, communication, and interpersonal skillsKnowledge of automotive maintenance, repair orders, and service recommendationsOrganized, detail-oriented, and able to multitask in a fast-paced service departmentProfessional, punctual, reliable, and customer-focusedComfortable using dealership management systems (DMS), computers, and automotive service technologyStrong problem-solving skills and willingness to learn and growWhat We’ll Give YouPaid Time OffMedical InsuranceDental InsuranceVision InsuranceLife InsuranceAflac Insurance401(k) with Employer MatchPaid HolidaysEmployee Purchase ProgramReferral ProgramsPerks & Discount ProgramMonthly Employee CelebrationsPaid Manufacturer TrainingCompany-Supplied UniformsWho We AreGeneration Auto Group is a family-owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline.Our Collection includes:Generation Kia – Bohemia, New YorkGeneration Buick GMC – Bohemia, New YorkAutoworld Kia – East Meadow, New YorkNutley Kia – Nutley, New JerseyRock Ridge Nissan & Infiniti – Denville, New JerseyFreedom Ford – Woodbridge, New JerseyWe are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers.Equal Employment OpportunityGeneration Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.