Automotive Sales Representative

Mandfauto; Albuquerque (NM); On-site; USD 35,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Opportunity for advancement

Job summary

M & F Auto Sales in Albuquerque is seeking a motivated Automotive Sales Representative to guide customers through the vehicle purchasing process and deliver an exceptional buying experience. The role emphasizes communication, teamwork, and professionalism to help customers find the right vehicle.

This commission-based position offers earning potential and opportunities for advancement within a well-established dealership known for its honesty and strong local reputation.

Qualifications

• Prior automotive sales experience preferred (sales experience required).
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Familiarity with multiple vehicle makes and models.
• Strong organizational skills and attention to detail.
• Honest, dependable, and professional with a strong work ethic.
• Ability to negotiate effectively while maintaining excellent customer service.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Greet and welcome every customer in a friendly, professional manner.
• Build rapport by listening to customers' needs, wants, and budget to recommend the best vehicle options.
• Provide accurate information regarding vehicle features, pricing, availability, warranties, and financing options.
• Conduct vehicle demonstrations and test drives.
• Work closely with the Sales Desk and Finance Department to structure deals and determine financing options.
• Utilize DealerSocket CRM/Podium daily to manage leads, return phone calls, respond to emails and text messages, document customer interactions, and complete follow-up activities.
• Collaborate with the BDC team by reviewing customer notes, appointments, and communication history.
• Maintain organized and accurate customer records throughout the sales process.
• Collect and submit all required paperwork accurately and within 72 hours.
• Personally introduce every sold customer to the Service Department, including the Service Manager and staff, to create a seamless ownership experience.
• Follow up with customers after delivery to ensure satisfaction and answer any questions.
• Present and explain the M & F Auto Sales Referral Program to encourage repeat and referral business.
• Maintain above-average Customer Satisfaction Index (CSI) scores.
• Negotiate and close vehicle sales while maintaining a high level of customer satisfaction.
• Work collaboratively with all departments to ensure a smooth and efficient customer experience.
• Attend all mandatory sales meetings, Saturday meetings, and scheduled training sessions.
• Demonstrate reliability by arriving on time and maintaining a dependable attendance record.

Skills

Customer service

Communication

Negotiation

Teamwork

Product knowledge

Organizational skills

Attention to detail

Professionalism

Tools

DealerSocket CRM/Podium

CRM systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

Automotive Sales Representative

About the Role

M & F Auto Sales is seeking a motivated, customer-focused Automotive Sales Representative to join our growing team. We are a well-established dealership known for exceptional customer service and a wide selection of quality pre-owned vehicles.

As a Sales Representative, you will guide customers through every step of the vehicle purchasing process while creating an outstanding buying experience. Success in this role requires excellent communication, teamwork, professionalism, and a genuine passion for helping customers find the right vehicle.

This is a commission-based position with excellent earning potential for motivated individuals.

Responsibilities

• Greet and welcome every customer in a friendly, professional manner.
• Build rapport by listening to customers' needs, wants, and budget to recommend the best vehicle options.
• Provide accurate information regarding vehicle features, pricing, availability, warranties, and financing options.
• Conduct vehicle demonstrations and test drives.
• Work closely with the Sales Desk and Finance Department to structure deals and determine financing options.
• Utilize DealerSocket CRM/Podium daily to manage leads, return phone calls, respond to emails and text messages, document customer interactions, and complete follow-up activities.
• Collaborate with the BDC team by reviewing customer notes, appointments, and communication history.
• Maintain organized and accurate customer records throughout the sales process.
• Collect and submit all required paperwork accurately and within 72 hours.
• Personally introduce every sold customer to the Service Department, including the Service Manager and staff, to create a seamless ownership experience.
• Follow up with customers after delivery to ensure satisfaction and answer any questions.
• Present and explain the M & F Auto Sales Referral Program to encourage repeat and referral business.
• Maintain above-average Customer Satisfaction Index (CSI) scores.
• Negotiate and close vehicle sales while maintaining a high level of customer satisfaction.
• Work collaboratively with all departments to ensure a smooth and efficient customer experience.
• Attend all mandatory sales meetings, Saturday meetings, and scheduled training sessions.
• Demonstrate reliability by arriving on time and maintaining a dependable attendance record.

Qualifications

• Prior automotive sales experience preferred (sales experience required).
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Familiarity with multiple vehicle makes and models.
• Strong organizational skills and attention to detail.
• Honest, dependable, and professional with a strong work ethic.
• Ability to negotiate effectively while maintaining excellent customer service.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.

What We Offer

• Commission-based compensation with unlimited earning potential.
• Established dealership with a strong local reputation.
• Supportive team environment.
• Ongoing sales and product training.
• Opportunities for career growth and advancement.
• Employee referral opportunities and dealership incentives.

Join the M & F Auto Sales team and help customers find the right vehicle while building lasting relationships through exceptional customer service.

About Us

M&F Auto Sales has been serving the Albuquerque area for over 20 years, building a reputation for honesty, integrity, and reliability. Our customers appreciate our no-pressure approach and our commitment to finding the right vehicle for their needs. Our employees enjoy a supportive and collaborative work environment, with opportunities for growth and advancement.