Corporate Service Advisor

AutoSavvy; Albuquerque (NM); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

HSA Match

Employer paid Life Insurance

Employee Assistance Program

Pet Insurance

Retirement Plan with Employer Match

Gym Discount

Paid Time Off

Employee Vehicle Purchase Program

Job summary

AutoSavvy is seeking a Service Advisor in Albuquerque, NM to greet customers, collect vehicle information, and document issues for accurate repairs. You will collaborate with technicians to ensure repairs are completed right the first time and communicate clearly to customers.

The role emphasizes upselling, maintaining high satisfaction, and following warranty guidelines. Schedule is Mon-Fri 8:00 AM - 5:00 PM with compensation starting at $25 per hour.

Qualifications

• Excellent communication and interpersonal skills to interact with customers and address concerns.
• Understanding of automotive systems and terminology to explain issues and services to customers accurately.
• Capability to upsell services and products while maintaining customer trust.

Responsibilities

• Extend a professional and welcoming greeting to every customer.
• Verify customer information including email and phone with every visit.
• Gather vehicle information accurately and document it.
• Identify primary concerns and document everything needed to fix the vehicle correctly.
• Write a detailed repair order for each customer.
• Perform visual walk around of the vehicle and note conditions.
• Work with technicians on repair orders.
• Communicate clearly with every customer.
• Handle concerns with fair resolutions for customers and the dealership.
• Maintain high customer satisfaction scores.

Skills

Customer service

Communication

Interpersonal skills

Automotive terminology

Upselling

Task prioritization

CRM software

Tools

Diagnostic software

Job description

Job DetailsJob Location: Albuquerque, NM 87102Position Type: Full TimeAutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we’re not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience!

Schedule

• Monday - Friday only
• 8:00 AM - 5:00 PM

Compensation

Starting at $25 per hour

Service Advisor

Job Duties & Responsibilities

• Extend a professional and welcoming greeting to every customer immediately
• Verify all customer information including email and cell phone with every customer
• Gather all necessary vehicle information correctly and record accurately
• Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time
• Write a detailed repair order for each customer given their needs
• Perform visual walk around of the vehicle making any note of vehicle condition
• Work with and assist automotive technicians on repair orders
• Perform clear and consistent communication with every customer
• Handle all customer concerns immediately with a fair resolution for the customer and the dealership
• Maintain a high level of customer satisfaction scores
• Give fair and competitive price quotes along with detailed documentation
• Follow all factory guidelines for warranty coverage
• Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior
• Additional duties assigned

Required Skills

• Excellent communication and interpersonal skills to interact effectively with customers and address their concerns
• Understanding of automotive systems and terminology to explain issues and services to customers accurately.
• Capability to upsell services and products while maintaining customer trust.
• Ability to prioritize tasks effectively to meet service deadlines and improve customer satisfaction.

Preferred Experience

• Prior work in the automotive industry, whether as a technician, mechanic, or in a related role, helps build a strong technical foundation.
• Background in customer-facing roles, especially in service-oriented industries, is crucial for developing interpersonal skills and understanding customer needs.
• Experience in sales, particularly in automotive or related fields, can help in upselling services and managing customer relationships effectively.
• Familiarity with service department operations, including scheduling, parts inventory, and workflow, is beneficial.
• Familiarity with automotive diagnostic tools and software can improve communication with technicians and help in troubleshooting.

Physical Expectations

• Walking and standing for extended periods, especially when interacting with customers or checking the service area.
• Occasional bending, stretching, or reaching to handle paperwork or while inspecting vehicles.
• Visual Acuity to be able to inspect vehicles and read documents (even though most work is administrative, there could be a need to inspect cars on the lot).
• Verbal Communication the ability to speak clear and listen attentively to customers’ concerns, technicians’ explanations, and communicate effectively.
• Auditory Acuity to hear well to communicate with coworkers and customers in potentially noisy environments (like the service department).
• Manual Dexterity to use a computer, phone, or other office equipment efficiently.
• Light Lifting to occasionally lift or move light objects, such as parts, paperwork, or small tools weighing up to 20-30 lbs.
• Sitting for Extended Periods such as sitting at a desk or in meetings, handling tasks and paperwork.

Benefits

• Medical, Dental, and Vision insurance
• HSA Match
• Employer paid Life Insurance
• Employee Assistance Program
• Pet Insurance
• Retirement Plan with Employer Match
• Gym Discount
• One of the best Paid Time Off policies in the industry!
• Employee Vehicle Purchase Program

All offers are contingent upon the successful passing a background check, having a valid drivers license, and acceptable motor vehicle report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.