Automotive Service Admin & Customer Experience Specialist

Hyundai Of St Augustine; Saint Augustine (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Hyundai Of St Augustine is seeking an Automotive Administrative & Customer Service Coordinator to support the Service Department and dealership operations in St. Augustine, FL.

You will manage appointment scheduling, follow-up communications, and document handling to ensure a smooth, welcoming customer experience. The role emphasizes organized administration, professional service, and collaboration across departments, with duties ranging from data entry to customer records management and daily

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Professional appearance and positive attitude.
• Reliable, punctual, and dependable.
• Ability to work effectively as part of a team.

Responsibilities

• Schedule and confirm customer service appointments.
• Make outbound customer follow-up calls regarding service needs and appointments.
• Provide friendly and professional customer service by phone, email, and in person.
• Scan, organize, and electronically file dealership and service documents.
• Assist the Service Department Cashiers with administrative duties and daily workflow.
• Maintain accurate customer records and update information as needed.
• Follow up with customers after service visits to ensure satisfaction.
• Coordinate communication between customers, Service Advisors, technicians, and other dealership departments.
• Perform data entry and maintain accurate records in dealership systems.
• Maintain confidentiality and handle customer information professionally.

Skills

Excellent communication

Customer service

Organizational skills

Teamwork

Punctuality

Job description

Hyundai Of St Augustine is seeking an Automotive Administrative & Customer Service Coordinator to support the Service Department and dealership operations in St. Augustine, FL.

You will manage appointment scheduling, follow-up communications, and document handling to ensure a smooth, welcoming customer experience. The role emphasizes organized administration, professional service, and collaboration across departments, with duties ranging from data entry to customer records management and daily