Automotive Service Admin & Billing Specialist

Mercedes-Benz of Plano; Plano (TX); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Paid Parental Leave

401(k) with matching

Disability Insurance

Employee discounts on vehicle/purchase

Growth opportunities

Job summary

Mercedes-Benz of Plano is seeking an organized, customer-focused Administrative & Financial Assistant to support service department operations. You will handle cash reconciliation, warranty administration, rental/loaner support, and general administrative tasks.

The role requires strong communication, multitasking, and proficiency with office software in a fast-paced dealership environment. Regular on-site work with occasional travel between local offices is expected.

Qualifications

• Experience in a dealership or automotive environment preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Comfortable working in a fast-paced environment.
• Basic accounting or cash-handling experience preferred.
• Experience with Tekion or dealership management systems is a plus.
• Proficient with computers, email, and Microsoft Office/Google Workspace.
• Professional appearance and dependable attendance required.

Responsibilities

• Reconcile daily service cash drawer and ensure accuracy of transactions.
• Verify and balance repair order payments, receipts, and deposits.
• Assist with end-of-day administrative closing procedures.
• Maintain organized records and supporting documentation.
• Maintain and update third-party warranty schedules.
• Assist with warranty claim documentation and follow-up.
• Communicate with warranty companies regarding approvals, authorizations, and claim status.
• Support warranty submission processes as directed by management.
• Assist with rental and loaner vehicle agreements when needed.
• Verify required documentation, signatures, and vehicle information.
• Support check-in/check-out processes for loaner vehicles.

Skills

Organizational skills

Multitasking

Communication

Customer service

Fast-paced work

Cash-handling

Computer proficiency

Dependable attendance

Tools

Tekion

Dealership management system

Microsoft Office/Google Workspace

Job description

Mercedes-Benz of Plano is seeking an organized, customer-focused Administrative & Financial Assistant to support service department operations. You will handle cash reconciliation, warranty administration, rental/loaner support, and general administrative tasks.

The role requires strong communication, multitasking, and proficiency with office software in a fast-paced dealership environment. Regular on-site work with occasional travel between local offices is expected.