Automotive Sales Receptionist GMC

Empire Automotive Group; City of White Plains (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive group in White Plains is seeking an Automotive Sales Receptionist to enhance customer satisfaction. The ideal candidate will have excellent communication skills and a strong work ethic, thriving in a fast-paced environment. Responsibilities include answering calls, managing appointments, and addressing customer concerns. Join a passionate team dedicated to providing exceptional customer experiences and advancing mobility in the automotive industry.

Qualifications

• At least one year of customer-facing or telephone service experience.
• Experience in customer service, showcasing trust-building and satisfaction growth.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Manage customer concerns and inform management when necessary.
• Collaborate with dealership staff to resolve questions or concerns.

Skills

Communication

Interpersonal Skills

Organizational Skills

Empathy

Attention to Detail

Tools

Microsoft Office

Job description

Join to apply for the Automotive Sales Receptionist GMC role at Empire Automotive Group.

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Job Description

The Empire Automotive Group GMC White Plains dealership is seeking a Customer Experience Receptionist, a dedicated professional with strong interpersonal skills who shares our passion for excellence. If your goal has been to ensure customer satisfaction in your previous roles, this could be a great opportunity for you.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Review, confirm, or reschedule appointments, and complete daily phone activities.
• Manage customer concerns and inform management when necessary.
• Ensure valid payment authorization and complete daily reports.
• Address customer concerns, providing solutions via CRM, phone, text, and email.
• Build trusting relationships with customers and team members.
• Maintain accurate records of customer concerns and track progress.
• Proactively engage customers to address needs.
• Collaborate with dealership staff to resolve questions or concerns.
• Understand and adhere to automotive manufacturer standards for customer satisfaction.

Qualifications and Essentials

• Excellent communication, interpersonal, and organizational skills.
• Professional appearance and reliable in business attire.
• Empathy and attentive listening skills.
• Strong work ethic and ability to thrive in a fast-paced environment.
• Experience in customer service, showcasing trust-building and satisfaction growth.
• At least one year of customer-facing or telephone service experience.
• Friendly, enthusiastic, reliable, and team-oriented attitude.
• Open to feedback and performance improvement.
• Flexible scheduling, including weekends and holidays.
• Proficient in computer skills, including Microsoft Office.
• Hospitality experience is a plus.
• Maintain a clean and organized workspace with attention to detail.

The duties listed are not exhaustive; additional responsibilities may be assigned. Customer satisfaction is paramount. Join us and grow your career!

We are an equal-opportunity employer committed to diversity and inclusion.

Company Description

The Empire Automotive Group offers opportunities for growth in the retail automotive industry. With numerous franchise locations across New York and New Jersey, featuring 18 brands, we are among the fastest-growing private automotive groups in the U.S. We are passionate about advancing mobility, providing exceptional customer experiences, and maintaining integrity and transparency. Join our team and help us re-imagine the automotive industry.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Retail Motor Vehicles