FRONT DOOR RECEPTIONIST

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

The NYC Department of Social Services is seeking a Clerical Associate III to serve as a Front Door Receptionist. This role involves greeting visitors, managing appointment logs, and providing information about various services. Ideal candidates should have a high school diploma and strong typing skills. The position offers a supportive environment within the Family Independence Administration, contributing to the community's social service needs.

Qualifications

• At least one year of satisfactory clerical experience.

Responsibilities

• Greet and direct visitors, providing information about services.
• Access and review appointment logs in the Front Door Electronic Reception System.
• Assess emergency situations to prioritize quick service.

Skills

Typing proficiency

Education

High school diploma

Job description

Job Title: Clerical Associate III - Front Door Receptionist

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency through various programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, child support enforcement, etc.

Under the supervision of the Front Door Reception (FDR) Supervisor, with independence to exercise judgment, the Front Door Receptionist is responsible for efficiently routing visitors to the appropriate service areas within a Family Independence Administration Model Center. This includes individuals applying for Public Assistance, Medicaid, Food Stamps, and those currently receiving assistance with scheduled appointments.

Responsibilities

1. Greet and direct visitors, providing information about the services and asking the reason for their visit. Record arrival times and details.
2. Access and review appointment logs in the Front Door Electronic Reception System (FRED) to verify scheduled appointments.
3. Perform case searches in FRED; issue numbered, color-coded tickets according to visitor policy; provide children’s passes when necessary; direct visitors to the appropriate floors or service areas.
4. Review submitted documents such as appointment letters or court papers, categorize and process materials, and explain available services.
5. Assess emergency situations to prioritize quick service and resolve complaints efficiently.
6. Distribute application kits for Public Assistance, Medicaid, and Food Stamps; assist applicants with questions and case status inquiries; provide walk-in support for employment, domestic violence, or other issues.

Hours/Shift

9:00am - 5:00pm

Minimum Qualifications

• High school diploma or equivalent recognized by a state or accrediting organization.
• At least one year of satisfactory clerical experience.

Skills Requirements

• Typing proficiency of at least 100 keystrokes per minute.

Additional Information

• This position is open to qualified persons with disabilities eligible for the 55-a Program. Please indicate your interest in your resume and cover letter.
• Potential eligibility for federal and state loan forgiveness programs; more info at https://studentaid.gov/pslf/.
• Residency within NYC or eligible counties within 90 days of appointment; discuss residency requirements during interview.
• The City of New York promotes diversity and equal opportunity employment.

Salary Range: $40,957.00 – $47,100.00

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Administrative
• Industry: Government Administration

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