Automotive Sales Desk Lead — Drive Team Results

Lithia-; Casper (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

Job summary

Greiner Ford of Casper is seeking a Sales Desk Manager to lead and coach the sales staff, drive targets, and maintain high customer service levels at our Casper dealership.

You will train, develop, and supervise the team, ensuring daily activities align with store goals and customer satisfaction standards. This leadership role reports to the General Manager and requires a proactive approach to resolving customer concerns.

Qualifications

• The candidate has 2+ years of dealership Sales Manager experience.
• Proven track record with exceptional CSI (customer satisfaction index).
• Strong communication and customer engagement skills.

Responsibilities

• The Sales Desk Manager oversees all sales staff activities to meet sales targets and customer service levels.
• Responsible for training, cross-training, and development of the sales team.
• Reports to the General Manager and supports daily operations.
• Ensure sales goals are attained and monitor daily activity and training.
• Address and resolve customer concerns to maintain satisfaction.

Skills

Dealership sales management

Customer service excellence

Team training and development

Education

High school diploma or equivalent

Job description

Greiner Ford of Casper is seeking a Sales Desk Manager to lead and coach the sales staff, drive targets, and maintain high customer service levels at our Casper dealership.

You will train, develop, and supervise the team, ensuring daily activities align with store goals and customer satisfaction standards. This leadership role reports to the General Manager and requires a proactive approach to resolving customer concerns.