Automotive Sales & CX Specialist — Racing-Driven Support

AFCO Performance Group; Wixom (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation and holidays

Job summary

AFCO Performance Group is hiring a Sales & Customer Experience Specialist at our Wixom, MI facility. You’ll be the front line for DeWitts Radiator brand, handling inside sales, order entry, returns, technical support, and our digital storefront.

You’ll collaborate with teams to maintain pricing and product data, manage web content, and support customers and dealers across channels. Strong communication and retail/e-commerce experience are essential.

Qualifications

• 2+ years in sales, e-commerce, or customer service (automotive aftermarket / motorsports a big plus).
• Excellent communication and attention to detail.
• Ability to work with little supervision.
• Proficiency with Excel, Word, Outlook; aptitude to learn CRM/ERP systems.

Responsibilities

• Inside sales and customer service: field inbound calls; quote and process orders via phone, email, and web.
• Returns management: own the RMA process from intake to resolution.
• Technical support: assist customers with product selection and usage.
• E-commerce & digital presence: maintain web content, pricing, and product data; manage Google account and reviews.
• Operations support: provide daily inventory/backorder feeds to distributors; triage inquiries.
• Team contributions: lead weekly sales meeting and represent the company at events.

Skills

Customer service

Communication

E-commerce

Excel

CRM/ERP systems

Team collaboration

Automotive knowledge

Tools

CRM/ERP systems

Monday.com

Google Business tools

Google account management

Job description

AFCO Performance Group is hiring a Sales & Customer Experience Specialist at our Wixom, MI facility. You’ll be the front line for DeWitts Radiator brand, handling inside sales, order entry, returns, technical support, and our digital storefront.

You’ll collaborate with teams to maintain pricing and product data, manage web content, and support customers and dealers across channels. Strong communication and retail/e-commerce experience are essential.