Automotive Parts Specialist: Customer-Focused & Detail-Driven

LaFontaine Ford; Flint (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, Vis

Employer Paid Life/AD&D, Employee Ass.

Voluntary Benefits (Flex Spending, etc

401(k) and Employer Match

Holiday Savings Program with Employer

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group in Michigan is seeking an Automotive Parts Specialist to assist customers over the counter, on the phone, and through the shop, leveraging Ford parts knowledge to drive sales and service excellence.

This role emphasizes accuracy, customer service, and teamwork within a family-oriented culture. The company offers strong benefits, 401(k) with match, paid time off, and growth opportunities across 54 franchises in southeast Michigan.

Qualifications

• Experience with Ford parts and parts department operations.
• Excellent communication and organizational skills.
• Ability to handle sensitive situations with tact and diplomacy.
• Strong attention to detail and time management.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Assist walk-in customers in selecting required parts and suggest companions.
• Pull purchased parts from stock and inform customers of availability/ETA.
• Answer telephone calls, provide price quotes, and set up orders for shipment or pickup.
• Verify will-call and back-order files; assist service counter sales as needed.
• Order parts not in stock as approved by Parts Manager and notify customers on arrival.
• Keep cash register accurate and assist with department organization and cleanliness.
• Receive and stock incoming inventory and assist with periodic counts.

Skills

Ford Parts knowledge

Interpersonal skills

Verbal and written communication

Organizational skills

Time management

Microsoft Office Suite

HRIS and talent management systems

Education

High School Diploma or GED

One year in vehicle parts department preferred

Tools

Microsoft Office Suite

HRIS systems

Inventory management software

Job description

LaFontaine Automotive Group in Michigan is seeking an Automotive Parts Specialist to assist customers over the counter, on the phone, and through the shop, leveraging Ford parts knowledge to drive sales and service excellence.

This role emphasizes accuracy, customer service, and teamwork within a family-oriented culture. The company offers strong benefits, 401(k) with match, paid time off, and growth opportunities across 54 franchises in southeast Michigan.