Automotive Sales Appointment Coordinator

Toyota of Cape Coral; Sanford (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Fred Anderson Toyota of Sanford is seeking a Business Development Coordinator to handle internet leads, set appointments, and support the sales team. You will respond to inquiries by phone, email, or chat and follow up diligently to convert interest into showroom visits.

Training is provided and there is a base plus bonus compensation. Join a team that emphasizes care, belonging and respect, with opportunities for career growth.

Qualifications

• Prior customer service experience.
• Excellent teamwork skills.
• Positive and hardworking demeanor.
• Strong computer skills with the ability to use computer software.
• Time management skills.
• Strong listening skills with ability to build rapport with others.
• Organizational skills.
• Valid Driver’s license with acceptable motor vehicle record.
• High school diploma or equivalent.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show.
• Provide customers with product information and direct them to appropriate dealership resources.
• Participate in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.
• Walking the lot to stay up to date on inventory.
• Assisting with getting vehicles fueled up and over to our detail departments.

Job description

Fred Anderson Toyota of Sanford is seeking a Business Development Coordinator to handle internet leads, set appointments, and support the sales team. You will respond to inquiries by phone, email, or chat and follow up diligently to convert interest into showroom visits.

Training is provided and there is a base plus bonus compensation. Join a team that emphasizes care, belonging and respect, with opportunities for career growth.