Automotive Receptionist and Cashier Nissan

Empire Automotive Group; Hillside (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive group in Hillside, NJ is seeking a dedicated Receptionist Cashier. The role involves managing customer interactions, ensuring satisfaction, and collaborating with staff to enhance the car buying experience. Ideal candidates will have strong communication skills and a commitment to excellence.

Qualifications

• At least one year of customer-facing service or telephone experience.
• Reliable and professional in appearance.
• Flexible scheduling, including weekends and holidays.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Handle customer concerns and communicate with management.
• Ensure proper payment authorization and complete daily reports.

Skills

Communication

Interpersonal Skills

Organizational Skills

Active Listening

Empathy

Customer Service

Tools

Microsoft Office

Job description

Automotive Receptionist and Cashier Nissan

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Job Description

The Empire Automotive Group Nissan of Hillside, NJ is seeking a Receptionist Cashier, a dedicated professional with strong interpersonal skills who shares our company’s passion for excellence. If you have experience where your primary goal was customer satisfaction, this could be the perfect career move for you.

At Empire, our goal is to create a positive and inclusive workplace that promotes excellence and achievement. We strive to provide the best experience for our customers. Join one of the fastest-growing auto dealerships in the U.S. and have the opportunity to grow your career.

Your Daily Work Schedule

• Answer incoming calls and greet customers professionally.
• Review and manage appointments, confirming or rescheduling as needed, and complete daily phone activities.
• Handle customer concerns and communicate with management when necessary.
• Ensure proper payment authorization and complete daily reports.
• Address customer concerns, providing solutions and alternatives promptly using dealership’s CRM, phone, text, and email.
• Develop trusting relationships with customers and colleagues.
• Maintain accurate customer information and track the progress of concerns until resolved.
• Proactively engage customers when needs are identified.
• Collaborate with dealership staff to resolve customer questions or concerns.
• Understand the automotive manufacturer’s standards for customer satisfaction.

We foster an inviting dealer culture that empowers employees to succeed. The Sales Receptionist plays a vital role in creating a positive car buying experience.

Qualities We Are Looking For

• Excellent communication, interpersonal, and organizational skills.
• Reliable and professional in appearance, representing Empire well.
• Active listening and empathy skills.
• Strong work ethic, able to thrive in a fast-paced environment.
• Experience in customer service, building trust and satisfaction.
• At least one year of customer-facing service or telephone experience.
• Friendly, enthusiastic, reliable, and a team player.
• Open to constructive feedback for continuous improvement.
• Flexible scheduling, including weekends and holidays.
• Proficient in computer skills, including Microsoft Office, and multitasking.
• Maintain a clean, organized, and detail-oriented workspace.

The responsibilities listed are not exhaustive and may include other duties assigned by supervisors. Customer satisfaction is paramount in retail automotive. Join us and grow!

We are an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression.

Company Description

The Empire Automotive Group offers exceptional opportunities for career advancement in the retail automotive industry. With numerous franchise locations across Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, featuring 18 brands, we are among the fastest-growing privately owned automotive groups in the U.S.

We are passionate about shaping the future of mobility, providing unparalleled customer experiences, and building strong community relationships. Join us to help re-imagine the automotive industry and support drivers on their journey forward.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail Motor Vehicles