Automotive Recall Field Specialist

MarketSource; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Short and long-term disability

Health Savings Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

MarketSource is hiring an Automotive Recall Specialist who will travel within your assigned area, visiting vehicle owners face-to-face to educate them on recall repairs and secure approvals for on-site service. You’ll spend most days on the road, building trust and guiding conversations with customers.

This role emphasizes customer interaction, with on-going training provided; light mechanical knowledge is helpful.

Qualifications

• High School Diploma (or equivalent).
• Valid driver's license + reliable transportation.
• 1-3+ years of customer service/sales experience.
• Light mechanical/and or tool knowledge.
• Comfortable working independently.
• Ability to work Saturday and occasional travel.
• Strong communication, customer service, and follow-up skills.
• Physical ability to get in and out of your vehicle, ascend/descend stairs, work outdoors, move up to 20 pounds.

Responsibilities

• Be in the field every day, connecting with vehicle owners face-to-face.
• Help people understand why recall repairs matter and why they shouldn’t wait.
• Guide customers step-by-step through scheduling service with local dealerships.
• Answer questions, ease concerns, and confidently handle objections.
• Track your progress and conversations in our systems in real time.
• Work independently while hitting goals and making a visible impact.

Skills

Customer service

Sales experience

Strong communication

Bilingual (English/Spanish)

Light mechanical knowledge

Driver's license

Independent worker

Education

High School Diploma (or equivalent)

Job description

MarketSource is hiring an Automotive Recall Specialist who will travel within your assigned area, visiting vehicle owners face-to-face to educate them on recall repairs and secure approvals for on-site service. You’ll spend most days on the road, building trust and guiding conversations with customers.

This role emphasizes customer interaction, with on-going training provided; light mechanical knowledge is helpful.