Automotive Quick Lane Advisor

Ryan Automotive; Minnesota; On-site; USD 42,000 - 62,000; Full time

Job summary

Ryan Auto Mall in Minnesota is seeking a Full-Time Quick Lane Advisor to greet customers, assess needs, and prepare work orders for our Fast Lane service. You will coordinate between customers and the service team to ensure smooth workflow and accurate estimates.

Join a dynamic team focused on professionalism, performance, and customer satisfaction. The role requires automotive service knowledge, excellent communication, and the ability to handle multiple tasks, including weekends if needed.

Qualifications

• Experience as a Service Advisor or similar in automotive service.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Solid understanding of automotive service procedures.
• Basic financial acumen for costing and billing.
• Ability to work independently and in a team.
• Positive attitude and resilience with customers.
• Willing to work non-standard hours, including weekends.

Responsibilities

• Greet customers promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements.
• Prepare work orders based on evaluation and diagnostics.
• Coordinate workflow between customers and service team for queue management.
• Communicate technician recommendations clearly to customers.
• Offer cost estimates for repairs and maintenance and explain benefits.
• Process service orders and payments accurately.
• Follow up with customers on status and notify upon completion.
• Handle customer concerns with empathy and resolve issues.
• Contribute to team by achieving related results as needed.
• Maintain high standards of customer satisfaction and gather feedback.
• Stay informed of industry trends and service innovations.

Skills

Customer service

Communication

Organization

Teamwork

Education

High school diploma

Associate degree

Vocational training

Tools

Service software systems

Job description

Job Description

Ryan Auto Mall is excited to announce an opening for a Full-Time Quick Lane Advisor at our busy automotive service center. This pivotal role is perfect for individuals passionate about the automotive industry and customer service. As a Quick Lane Advisor, you will be on the frontline, ensuring our customers receive the best possible experience during their service visits. This position is not remote and will require the candidate to be onsite at our facility.

Joining our team means becoming part of a dynamic environment dedicated to professionalism, performance, and customer satisfaction. You will play a crucial part in maintaining the operational flow of our Fast Lane services, maximizing efficiency and promoting a positive atmosphere that values each customer's time and business.

Duties and Responsibilities

• Greet customers promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements and potential solutions.
• Prepare detailed work orders based on the initial evaluation and technician diagnostics.
• Coordinate and prioritize workflow between customers and the service team to ensure effective queue management.
• Communicate clearly and accurately the recommendations from technicians to the customer.
• Offer cost estimates for repairs and routine maintenance and explain the value and benefits of services provided.
• Process service orders and payments efficiently, maintaining accurate records.
• Consistently follow up with customers on the status of their vehicle and notify them promptly upon completion of service.
• Handle customer concerns with empathy and resolve challenges by proposing beneficial resolutions.
• Contribute to team effort by accomplishing related results as needed, maintaining a cooperative and supportive atmosphere.
• Maintain high standards of customer satisfaction, collecting feedback to continually improve service delivery.
• Stay informed of the latest industry trends and service innovations.

Requirements

• Proven experience as a Service Advisor or similar role within the automotive industry, preferably in a fast-paced service environment.
• Exceptional communication and customer service skills, with the ability to convey technical information in an understandable manner.
• Strong organizational skills and attention to detail, critical for managing multiple tasks simultaneously.
• Solid understanding of automotive service procedures and protocols.
• Basic financial acumen, capable of handling costing and billing processes.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and resilience in dealing with customer complaints and queries.
• Commitment to adhering to company policies and industry regulations related to vehicle service and customer care.
• A high school diploma or equivalent; an associate degree or vocational training in automotive service management is preferred.
• Computer literacy and proficiency with service-related software systems.
• Availability to work in non-standard hours, including weekends, if required.