Automotive Quality Resident Liaison - Onsite Support Lead

The TRIGO Group; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

TRIGO Global Quality Solutions seeks a Quality Resident Liaison/Representative in Montgomery, AL. This full-time role on 1st and 2nd shift focuses on safeguarding customer claims through proactive quality support, strong communication, and hands-on problem solving at the OEM site.

You will act as the primary liaison between the OEM and the contracted customer, lead process and quality improvements, and coordinate on-site activities from prototype to launch while reporting to TRIGO Country

Qualifications

• Strong mechanical aptitude and process control expertise.
• Experience with standardized work, product, and process audits.
• Excellent verbal and written communication skills.
• Strong leadership with the ability to direct teams effectively.
• Tier 1 automotive experience preferred.
• Knowledge of shipping, receiving, and sequencing preferred.

Responsibilities

• Act as the primary liaison between the OEM and the contracted customer, ensuring seamless communication and strong professional relationships.
• Provide technical and quality support, addressing production issues promptly to prevent claims.
• Analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants.
• Monitor and audit how the customer handles products, suggesting improvements as needed.
• Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions.
• Stay updated on technical and industry developments through training and visits.
• Report regularly to the contracted partner and TRIGO Country Resident Manager.
• Support prototype builds, pre-serial production, engineering changes, and launch activities.
• Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client

Skills

Mechanical aptitude

Process control

Standardized work audits

Verbal and written communication

Leadership

Tier 1 automotive experience

Job description

TRIGO Global Quality Solutions seeks a Quality Resident Liaison/Representative in Montgomery, AL. This full-time role on 1st and 2nd shift focuses on safeguarding customer claims through proactive quality support, strong communication, and hands-on problem solving at the OEM site.

You will act as the primary liaison between the OEM and the contracted customer, lead process and quality improvements, and coordinate on-site activities from prototype to launch while reporting to TRIGO Country