Quality Resident Liaison / Automotive Liaison

Trigo Group; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

TRIGO Global Quality Solutions seeks a Quality Resident Liaison/Representative in Montgomery, AL. This full-time role on 1st and 2nd shift focuses on safeguarding customer claims through proactive quality support, strong communication, and hands-on problem solving at the OEM site.

You will act as the primary liaison between the OEM and the contracted customer, lead process and quality improvements, and coordinate on-site activities from prototype to launch while reporting to TRIGO Country

Qualifications

• Strong mechanical aptitude and process control expertise.
• Experience with standardized work, product, and process audits.
• Excellent verbal and written communication skills.
• Strong leadership with the ability to direct teams effectively.
• Tier 1 automotive experience preferred.
• Knowledge of shipping, receiving, and sequencing preferred.

Responsibilities

• Act as the primary liaison between the OEM and the contracted customer, ensuring seamless communication and strong professional relationships.
• Provide technical and quality support, addressing production issues promptly to prevent claims.
• Analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants.
• Monitor and audit how the customer handles products, suggesting improvements as needed.
• Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions.
• Stay updated on technical and industry developments through training and visits.
• Report regularly to the contracted partner and TRIGO Country Resident Manager.
• Support prototype builds, pre-serial production, engineering changes, and launch activities.
• Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client

Skills

Mechanical aptitude

Process control

Standardized work audits

Verbal and written communication

Leadership

Tier 1 automotive experience

Job description

TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative

Montgomery, AL

Full-time

1st & 2nd shift opening

This job is key for the success of TRIGO's Quality Resident Engineering business, so the following objectives should be accomplished to the highest feasible standards to avoid the official claims from the customer mainly through preventive actions as well as corrective ones.

• Act as the primary liaison between the OEM and the contracted customer, ensuring seamless communication and strong professional relationships.
• Provide technical and quality support, addressing production issues promptly to prevent claims.
• Analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants.
• Monitor and audit how the customer handles products, suggesting improvements as needed.
• Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions.
• Stay updated on technical and industry developments through training and visits.
• Report regularly to the contracted partner and TRIGO Country Resident Manager.
• Support prototype builds, pre-serial production, engineering changes, and launch activities.
• Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client

Required Skills:

• Strong mechanical aptitude and process control expertise
• Experience with standardized work, product, and process audits
• Knowledge of shipping, receiving, and sequencing (preferred)
• Tier 1 automotive experience (preferred)Excellent verbal and written communication skills
• Strong leadership with the ability to direct teams effectively

Personal Skills:

• Ability to handle pressure and ambiguity
• Self-motivated, proactive, and eager to take on challenges
• Strong integrity and professionalism in representing the company
• Skilled in problem-solving and customer relationship management
• Capable of building long-term, win-win client relationships
• Available for on-call work as needed

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted