Automotive Quality Resident Engineer - 2nd Shift

Trigo Group; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

TRIGO Global Quality Solutions is seeking a Quality Resident Engineer to serve as the customer's on-site representative on the 2nd shift, providing technical support, issue resolution, and regular updates to ensure satisfaction and trust.

You will build relationships at the plant level, coordinate with client and internal teams, monitor responses to quality issues, and contribute to continuous improvement initiatives across production operations.

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Act as the customer's representative, addressing production issues and building credibility through commitments.
• Maintain open communication between Intervention Site and the contracted customer.
• Provide regular updates on claim status and seek customer feedback.
• Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
• Represent the contracted partner's interests and participate in customer meetings as needed.
• Coordinate on-site repairs/sorting with client approval.
• Analyze and resolve Site issues, informing plants for corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre-serial builds, trials, launches, and engineering changes.
• Ensure customer satisfaction through technical support and quality issue resolution.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to both Intervention Site and contracted customer.
• Any other duties as assigned
• Working familiarity of Intervention Site quality systems,
• Problem-solving ability
• Regular and predictable attendance
• Ability to be/work on call as needed
• Build strong interpersonal relationships.
• Handle pressure and ambiguity effectively.
• Take on new challenges and responsibilities.
• Self-motivated and proactive.
• Demonstrate integrity and represent the company well.
• Build long-term, mutually beneficial client relationships.
• Honest, committed, and trustworthy.
• Strong communication, problem-solving, and customer relationship skills.

Job description

TRIGO Global Quality Solutions is seeking a Quality Resident Engineer to serve as the customer's on-site representative on the 2nd shift, providing technical support, issue resolution, and regular updates to ensure satisfaction and trust.

You will build relationships at the plant level, coordinate with client and internal teams, monitor responses to quality issues, and contribute to continuous improvement initiatives across production operations.