Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Savannah (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions Start

Medical, Dental, & Vision Insurance

Paid Time Off

Job summary

O'Reilly Auto Parts in Savannah, GA is seeking a Parts Specialist to provide exceptional service to retail and installer customers while supporting store management with tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, handle cash/Credit transactions, process exchanges, and address complaints. The role includes stock updates, planogram changes, and occasional deliveries. ASE certification and Spanish language skills are valued.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Provide excellent service to customers calling the store on the phone by looking up parts and quoting prices.
• Process exchanges and returns for credit in accordance with policies.
• Address and resolve customer complaints in a friendly manner.
• Perform daily in-store tasks including stocking shelves, planogram updates, and image maker.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services (e.g., install wipers, test batteries) as allowed by state/local laws.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts in Savannah, GA is seeking a Parts Specialist to provide exceptional service to retail and installer customers while supporting store management with tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with merchandise selection, handle cash/Credit transactions, process exchanges, and address complaints. The role includes stock updates, planogram changes, and occasional deliveries. ASE certification and Spanish language skills are valued.