Automotive Parts Specialist - Customer Service Pro

O'Reilly Auto Parts; Redmond (WA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental & Vision Insurance

Tuition Assistance

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Redmond, WA to provide high-level service to retail and installer customers. The role includes assisting management, processing transactions, and supporting store operations while promoting service programs.

Qualifications emphasize outstanding customer service, multitasking, and familiarity with automotive parts. Bilingual candidates are encouraged to apply, with a comprehensive benefits package available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Experience with automotive parts or sales is a plus.
• ASE certification is desired.

Responsibilities

• Promote and follow all customer service programs (Hi-5, Low Price Guarantee, etc.).
• Greet customers and assist in selecting merchandise.
• Support professionals and installers as needed.
• Handle calls, lookup parts, quote prices, and offer related items.
• Process cash, checks, and card payments and manage the cash drawer.
• Process exchanges/returns per policy.
• Address customer complaints and resolve issues.
• Assist with store operations: stock, planograms, and daily tasks.
• Perform in-store services and occasional deliveries as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Redmond, WA to provide high-level service to retail and installer customers. The role includes assisting management, processing transactions, and supporting store operations while promoting service programs.

Qualifications emphasize outstanding customer service, multitasking, and familiarity with automotive parts. Bilingual candidates are encouraged to apply, with a comprehensive benefits package available.