Automotive Parts Specialist — Customer Service Pro

O'REILLYAUTO; Fullerton (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental & vision insurance

Paid time off

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts in Fullerton, CA seeks a Parts Specialist to deliver high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise selection, and handling phone inquiries with accurate pricing and recommendations.

Responsibilities also cover training, cash handling, exchanges, planogram updates, returns to distribution, and occasional driving. Bilingual candidates are encouraged to apply, with opportunities for growth and premium pay

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
• Perform all other duties as assigned.

Skills

Customer service

Multitasking

Spanish bilingual

Tools

Weatherly Index system

Job description

O’Reilly Auto Parts in Fullerton, CA seeks a Parts Specialist to deliver high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise selection, and handling phone inquiries with accurate pricing and recommendations.

Responsibilities also cover training, cash handling, exchanges, planogram updates, returns to distribution, and occasional driving. Bilingual candidates are encouraged to apply, with opportunities for growth and premium pay