Automotive Parts Specialist - Customer Service & Growth

O'Reilly Auto Parts; Sylvania (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages and PTO

401k with employer contributions

Medical/Dental/Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role involves greeting customers, assisting with merchandise choices, handling cash and payments, and supporting store management with daily tasks.

Bi-lingual candidates are encouraged to apply, with opportunities for training, professional growth, and a comprehensive compensation package. This position emphasizes customer service excellence and efficient store operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers and installer service specialists for professional customers.
• Process transactions and handle cash, checks, and card payments.
• Handle exchanges and returns per policy.
• Address customer complaints in a friendly manner.
• Perform daily store tasks including stocking, pricing, and housekeeping.
• Provide in-store services and occasional vehicle delivery when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language (desirable)

Team collaboration

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role involves greeting customers, assisting with merchandise choices, handling cash and payments, and supporting store management with daily tasks.

Bi-lingual candidates are encouraged to apply, with opportunities for training, professional growth, and a comprehensive compensation package. This position emphasizes customer service excellence and efficient store operations.