Automotive Parts Specialist - Customer-Focused Store Pro

Genuine Parts Company; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company in Grand Rapids is seeking a customer-focused store associate to assist retail and wholesale customers with automotive parts solutions and to support store performance through product knowledge and responsive service.

You will use POS and catalog tools, handle deliveries, pull orders, assist with inventory and housekeeping, and help maintain a safe, welcoming store. High school or GED is required, and a valid driver’s license is preferred.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance (if available).
• Knowledge of inventory or cataloging systems.
• ASE Certification not required but a plus.
• Leadership demonstrates accountability and teamwork.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions and inquiries.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Assist with inventory control: receiving, stocking, cycle counts, and records.
• Support continuous improvement of store processes and standards.

Skills

Strong communication

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Willingness to learn automotive parts

Team collaboration

Leadership

Education

High School Diploma or GED

Tools

Inventory/cataloging systems

Job description

Genuine Parts Company in Grand Rapids is seeking a customer-focused store associate to assist retail and wholesale customers with automotive parts solutions and to support store performance through product knowledge and responsive service.

You will use POS and catalog tools, handle deliveries, pull orders, assist with inventory and housekeeping, and help maintain a safe, welcoming store. High school or GED is required, and a valid driver’s license is preferred.