Automotive Parts Specialist — Customer Experience Leader

NAPA Auto Parts; Lakeland (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Genuine Parts Company in Lakeland, FL, operates the NAPA brand and seeks a customer-focused Store Associate to deliver high-quality automotive parts solutions in a fast-paced setting.

You will assist retail and wholesale customers, use POS and catalog tools, and coordinate deliveries while maintaining a welcoming store. A High School Diploma or GED and a valid driver’s license are required; automotive/retail experience is a plus.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and support efficient logistics and fulfillment operations.
• Perform general housekeeping and maintain a safe store environment.
• Assist with inventory control, cycle counts, and accurate records.

Skills

Customer focus

Communication

Problem solving

Willingness to learn

Leadership potential

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company in Lakeland, FL, operates the NAPA brand and seeks a customer-focused Store Associate to deliver high-quality automotive parts solutions in a fast-paced setting.

You will assist retail and wholesale customers, use POS and catalog tools, and coordinate deliveries while maintaining a welcoming store. A High School Diploma or GED and a valid driver’s license are required; automotive/retail experience is a plus.