Automotive Parts Specialist: Customer-Focused Service

O'Reilly Auto Parts; Gardnerville (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition educational assistance

Career growth opportunities

Stock Purchase Plan

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply, and the role includes promoting customer service programs and assisting both walk-in and professional customers.

You will handle cashier duties, parts lookups, returns, exchanges, and assorted in-store services while maintaining a high level of accuracy and courtesy.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in store at the same time.
• Familiar with automotive parts, cataloging, and sales or service.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Promote customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist professional customers and service specialists as needed.
• Answer store phone calls, lookup parts, quote prices, and suggest related items.
• Process exchanges/returns and handle payments and credit transactions.
• Address and resolve customer complaints in a friendly manner.
• Support daily image maker and planogram updates, stocking shelves and housekeeping.
• Perform in-store services and optional vehicle-related tasks as state laws allow.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Attention to detail

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply, and the role includes promoting customer service programs and assisting both walk-in and professional customers.

You will handle cashier duties, parts lookups, returns, exchanges, and assorted in-store services while maintaining a high level of accuracy and courtesy.