Automotive Parts Specialist - Customer-Focused & Growth Path

O'Reilly Auto Parts; Lakewood (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts in Washington state seeks a Parts Specialist to provide high-level service to retail and installer customers, greet shoppers, and assist with merchandise selection. You will support store management, handle calls, lookup parts, quote prices, and promote related items while maintaining cash drawers and processing transactions.

Bilingual candidates are encouraged to apply; duties include stock updates, planogram changes, and occasional vehicle deliveries when needed.

Qualifications

• Must be able to greet customers and assist with selections.
• Provide outstanding, friendly and professional customer service.
• Must multitask handling in-store and phone inquiries.

Responsibilities

• Greet retail customers and assist with merchandise selection.
• Assist managers and installers with professional customers as needed.
• Handle cash drawer, cash/credit transactions, and returns per policy.
• Answer store calls, lookup parts, quote prices, and upsell related items.
• Process exchanges/returns for credit per policies.
• Address and resolve customer complaints politely.
• Assist with stock, planograms, and daily operations.
• Perform in-store services and light maintenance as trained.
• Occasionally drive a delivery vehicle if needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O’Reilly Auto Parts in Washington state seeks a Parts Specialist to provide high-level service to retail and installer customers, greet shoppers, and assist with merchandise selection. You will support store management, handle calls, lookup parts, quote prices, and promote related items while maintaining cash drawers and processing transactions.

Bilingual candidates are encouraged to apply; duties include stock updates, planogram changes, and occasional vehicle deliveries when needed.