Automotive Parts Specialist - Customer-First Retail

NAPA Auto Parts; Tulsa (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

NAPA Auto Parts in Tulsa is seeking a Store Associate to be the primary contact for customers in our retail store, delivering the NAPA experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and strong engagement.

You will handle POS and inventory tools, assist with order fulfillment, and build relationships to drive loyalty.

Qualifications

• High School Diploma or GED is required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, and cycle counts.

Skills

Customer service

Communication

Problem solving

Learn systems

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Catalog software

Job description

NAPA Auto Parts in Tulsa is seeking a Store Associate to be the primary contact for customers in our retail store, delivering the NAPA experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and strong engagement.

You will handle POS and inventory tools, assist with order fulfillment, and build relationships to drive loyalty.