Automotive Parts Specialist & Customer Experience Lead

NAPA Auto Parts; Wentzville (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

NAPA Auto Parts in Missouri seeks a Store Pro to be the primary contact for customers, delivering automotive parts solutions and a high-quality experience in-store. You will support retail and wholesale customers, apply product knowledge, and contribute to store performance.

Join a team that values quick service, accuracy, and teamwork, with opportunities for growth within the organization as you learn automotive parts and technology systems while maintaining a welcoming, safe store environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License preferred.
• Strong communication and problem-solving abilities.
• Customer-focused mindset with willingness to learn automotive parts.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain energy and customer focus in a fast-paced retail environment.
• Support store operations, transactions, inquiries, and workflow.
• Build relationships to drive loyalty and repeat business.
• Coordinate and dispatch deliveries and prepare orders for customers and drivers.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Catalog tools

Job description

NAPA Auto Parts in Missouri seeks a Store Pro to be the primary contact for customers, delivering automotive parts solutions and a high-quality experience in-store. You will support retail and wholesale customers, apply product knowledge, and contribute to store performance.

Join a team that values quick service, accuracy, and teamwork, with opportunities for growth within the organization as you learn automotive parts and technology systems while maintaining a welcoming, safe store environment.