Automotive Parts Specialist — Customer Champion

Genuine Parts Company; Independence (MO); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Genuine Parts Company is seeking a Store Pro for our NAPA retail store in Independence, MO. You will be the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience, supporting both retail and wholesale customers, and contributing to store performance.

You will use product knowledge, operate POS and catalog tools, manage orders, coordinate deliveries, and help maintain a clean, safe, and welcoming store environment.

Qualifications

• Required: High School Diploma or GED, Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership: ownership of customer outcomes, teamwork, initiative.

Responsabilités

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Connaissances

Customer service

Automotive parts knowledge

Communication

Formation

High School Diploma or GED

Outils

POS system

Inventory/catalog tools

Description du poste

Genuine Parts Company is seeking a Store Pro for our NAPA retail store in Independence, MO. You will be the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience, supporting both retail and wholesale customers, and contributing to store performance.

You will use product knowledge, operate POS and catalog tools, manage orders, coordinate deliveries, and help maintain a clean, safe, and welcoming store environment.