Automotive Parts Specialist & Customer Experience Pro

NAPA Auto Parts; Walton (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Retail training

Job summary

NAPA Auto Parts Store Pro in Walton, IN serves as the primary customer contact in-store, delivering automotive parts solutions and engaging with both retail and wholesale customers. You will rely on product knowledge to assist customers, support teammates, and operate POS and inventory tools in a fast-paced setting.

Responsibilities include handling transactions, coordinating deliveries, and maintaining a high-energy, customer-centric environment while contributing to store performance and

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Clear communication

Customer-focused mindset

Problem solving

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA Auto Parts Store Pro in Walton, IN serves as the primary customer contact in-store, delivering automotive parts solutions and engaging with both retail and wholesale customers. You will rely on product knowledge to assist customers, support teammates, and operate POS and inventory tools in a fast-paced setting.

Responsibilities include handling transactions, coordinating deliveries, and maintaining a high-energy, customer-centric environment while contributing to store performance and