Automotive Parts Specialist: Customer Experience

NAPA; Carol Stream (IL); On-site; USD 2,617,000 - 3,306,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Stock purchase plan

Tuition reimbursement

Wellness program

Job summary

NAPA in Carol Stream, IL is seeking a Store Associate to assist customers with automotive parts solutions, support both retail and wholesale activities, and help drive store performance through knowledge and service.

The role emphasizes customer engagement, accuracy in parts identification, and collaboration with the store team in a fast-paced environment. Starting hourly rate mirrors market with benefits and growth opportunities.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• ASE Certification (not required)
• Leadership qualities and accountability.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a high-energy, customer-focused store environment.
• Assist with inventory control, receiving, and stocking.

Skills

Customer service

Communication

Sales skills

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Cataloging knowledge

Job description

NAPA in Carol Stream, IL is seeking a Store Associate to assist customers with automotive parts solutions, support both retail and wholesale activities, and help drive store performance through knowledge and service.

The role emphasizes customer engagement, accuracy in parts identification, and collaboration with the store team in a fast-paced environment. Starting hourly rate mirrors market with benefits and growth opportunities.