Automotive Parts Specialist – Customer Focus

NAPA; Freeport (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (vacation, personal days

Holidays and sick days

Paternal leave

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA in Freeport, IL, is seeking a customer‑facing parts associate to deliver accurate automotive parts solutions and a positive shopping experience. You will leverage product knowledge to assist both retail and wholesale customers, support inventory processes, and help coordinate deliveries in a fast-paced store environment.

The role emphasizes customer service, teamwork, and ongoing learning about automotive parts and systems. Competitive hourly pay with benefits available.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills; customer-focused.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory, and catalog tools; assist with general workflow.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

NAPA in Freeport, IL, is seeking a customer‑facing parts associate to deliver accurate automotive parts solutions and a positive shopping experience. You will leverage product knowledge to assist both retail and wholesale customers, support inventory processes, and help coordinate deliveries in a fast-paced store environment.

The role emphasizes customer service, teamwork, and ongoing learning about automotive parts and systems. Competitive hourly pay with benefits available.