Automotive Parts Specialist: Customer-Driven Store Expert

NAPA; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA in Buffalo, NY is seeking a Store Associate to deliver outstanding customer experiences and accurate automotive parts solutions. You will engage customers, identify parts, and support both retail and wholesale channels with a strong focus on service quality.

The role emphasizes teamwork, flexibility in a fast-paced environment, and adherence to store processes. Starting hourly rate is $18.75 with opportunities for advancement and benefits.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service mindset.
• Willingness to learn automotive parts and systems.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive customer experience and engage customers.
• Operate POS and inventory/catalog tools and assist with orders.
• Support store operations, transactions, inquiries, and workflow.
• Build relationships to drive loyalty and repeat business.
• Assist with accuracy of inventory and order fulfillment.

Skills

Strong communication

Customer-focused

Problem solving

Willingness to learn

Leadership

Education

High School Diploma or GED

Tools

POS systems

Delivery management systems

Inventory/catalog tools

Job description

NAPA in Buffalo, NY is seeking a Store Associate to deliver outstanding customer experiences and accurate automotive parts solutions. You will engage customers, identify parts, and support both retail and wholesale channels with a strong focus on service quality.

The role emphasizes teamwork, flexibility in a fast-paced environment, and adherence to store processes. Starting hourly rate is $18.75 with opportunities for advancement and benefits.