Automotive Parts Advisor & Customer Champion

Genuine Parts Company; Virginia; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off (PTO)

Employee stock purchase plan

Job summary

Genuine Parts Company, through the NAPA store brand, seeks a Store Pro to be the primary contact for customers in our retail location. You will provide automotive parts solutions, support both retail and wholesale customers, and help drive store performance with accurate parts identification and prompt service.

You will use POS and inventory tools, engage with customers, and maintain a fast-paced, welcoming store environment while ensuring orders are fulfilled accurately and efficiently.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Communication

Customer focus

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Job description

Genuine Parts Company, through the NAPA store brand, seeks a Store Pro to be the primary contact for customers in our retail location. You will provide automotive parts solutions, support both retail and wholesale customers, and help drive store performance with accurate parts identification and prompt service.

You will use POS and inventory tools, engage with customers, and maintain a fast-paced, welcoming store environment while ensuring orders are fulfilled accurately and efficiently.