Automotive Parts Specialist & Customer Advisor

NAPA Auto Parts; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

NAPA Auto Parts in Phoenix, AZ is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer channels. You will identify, source, and process automotive parts using catalog and POS systems, advise customers on technical questions, and help maintain store presentation.

The role requires strong product knowledge, ASE Parts Specialist certification preferred, and a commitment to teamwork, inventory accuracy, and steady adherence to pricing and policies.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to accurately identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.
• Ability to work professionally under pressure.

Responsibilities

• Provide prompt, professional, courteous service across in-store, phone, and dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Assist with inventory controls and store operations including deliveries.

Skills

Part identification

Customer service

Communication skills

Organizational skills

Education

High School diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

TAMS cataloging

Job description

NAPA Auto Parts in Phoenix, AZ is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer channels. You will identify, source, and process automotive parts using catalog and POS systems, advise customers on technical questions, and help maintain store presentation.

The role requires strong product knowledge, ASE Parts Specialist certification preferred, and a commitment to teamwork, inventory accuracy, and steady adherence to pricing and policies.