Automotive Parts Specialist - Bilingual Customer Service

O'Reilly Auto Enterprises, LLC; Enumclaw (WA); On-site; USD 2,360,000 - 3,237,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day one benefits: medical, dental, and

Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Washington, Enumclaw area to deliver high levels of customer service and support store operations. The role involves assisting customers in-store and by phone, quoting prices, recommending related items, and processing transactions.

The position encourages bilingual candidates and offers competitive wages, benefits from day one, and growth opportunities within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call).
• Greet retail/walk-in customers and assist them in merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store, look up parts, quote prices, and offer related items.

Skills

Customer service

Multitasking

Bilingual

Auto parts knowledge

Spanish language

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Washington, Enumclaw area to deliver high levels of customer service and support store operations. The role involves assisting customers in-store and by phone, quoting prices, recommending related items, and processing transactions.

The position encourages bilingual candidates and offers competitive wages, benefits from day one, and growth opportunities within the company.