Automotive Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Progreso (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, with a focus on greeting customers, assisting with product selection, and handling transactions in a friendly, efficient manner.

Bi-lingual candidates, especially Spanish speakers, are encouraged. The position involves operating POS systems, processing exchanges, and participating in stock and planogram updates to ensure a well-presented

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and related pricing is a plus (ASE certification desirable).

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and complete company training.
• Assist professional customers and install service specialists as needed.
• Process cash, checks, credit card transactions, and returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Support stock updates, shelf replenishment, and planogram updates.

Skills

Customer service

Multitasking

Bilingual Spanish

Alphanumeric matching

Tools

Weatherly index system

Automotive parts catalog

POS system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, with a focus on greeting customers, assisting with product selection, and handling transactions in a friendly, efficient manner.

Bi-lingual candidates, especially Spanish speakers, are encouraged. The position involves operating POS systems, processing exchanges, and participating in stock and planogram updates to ensure a well-presented