Automotive Parts & Customer Solutions Pro

Genuine Parts Company; Ionia (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company, operating the NAPA store, seeks a Store Pro to deliver outstanding customer service and automotive parts solutions in a fast-paced retail setting. You will engage with both retail and wholesale customers, using product knowledge to assist and support the team, while handling POS and inventory tools.

The role emphasizes accuracy, responsiveness, and relationship-building to drive loyalty and repeat business, with a focus on safe, efficient operations and continuous store

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, operating the NAPA store, seeks a Store Pro to deliver outstanding customer service and automotive parts solutions in a fast-paced retail setting. You will engage with both retail and wholesale customers, using product knowledge to assist and support the team, while handling POS and inventory tools.

The role emphasizes accuracy, responsiveness, and relationship-building to drive loyalty and repeat business, with a focus on safe, efficient operations and continuous store