Automotive Parts Pro: Customer Relations & Dispatch Lead

Advance Auto Parts Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking an ISO Parts Pro to build and maintain strategic customer relationships while ensuring productivity and service objectives are met in daily operations.

Primary responsibilities include dispatching drivers, developing supplier networks, and collaborating with store leadership to ensure optimal driver coverage and customer satisfaction in a fast-paced automotive parts environment.

Qualifications

• Experience with automotive parts and diagnostic concepts
• Ability to communicate clearly with customers and colleagues
• Comfort working in a fast-paced retail/parts environment

Responsibilities

• Build and maintain strategic customer relationships
• Achieve productivity and service objectives
• Dispatch drivers ensuring delivery standards are achieved
• Build and maintain a network of second source suppliers as needed for strategic customer
• Partner with GM to ensure proper driver coverage
• Maintain core bank and strategic returns
• Partner with SAM and leadership on account needs

Skills

Automotive knowledge

English fluency

Customer relationship skills

Office software (Word/Excel)

Time management

Team collaboration

Job description

Advance Auto Parts, Inc. is seeking an ISO Parts Pro to build and maintain strategic customer relationships while ensuring productivity and service objectives are met in daily operations.

Primary responsibilities include dispatching drivers, developing supplier networks, and collaborating with store leadership to ensure optimal driver coverage and customer satisfaction in a fast-paced automotive parts environment.