Automotive Parts Pro: Customer Relations & Dispatch Lead

General Parts Distribution LLC (760); United States; On-site; USD 35,000 - 60,000; Full time

Job summary

Advance Auto Parts, Inc. in the United States is seeking a customer-focused professional for a Parts Pro role.

The candidate will build and maintain strategic customer relationships, help achieve productivity and service objectives, and coordinate driver dispatch to meet delivery standards. The role requires working knowledge of automotive systems, strong communication skills, and ability to read and interpret manuals.

Qualifications

• ISO Parts Pro experience or strong parts knowledge required.
• Strong knowledge of automotive systems and diagnostics.
• Ability to read and interpret documents and manuals.
• Excellent communication and relationship-building with customers and colleagues.
• Basic math and computer literacy including Word/Excel.

Responsibilities

• Build and maintain strategic customer relationships.
• Achieve productivity and service objectives.
• Dispatch drivers ensuring delivery standards are achieved.
• Build and maintain network of second source suppliers for strategic customers.
• Partner with GM to ensure proper driver coverage.
• Maintain core bank and strategic returns.
• Partner with SAM and leadership on account needs.

Skills

ISO Parts Pro

Automotive systems knowledge

English language

Spanish language

Communication skills

Microsoft Office

Organizational skills

Tools

Microsoft Office Suite

Job description

Advance Auto Parts, Inc. in the United States is seeking a customer-focused professional for a Parts Pro role.

The candidate will build and maintain strategic customer relationships, help achieve productivity and service objectives, and coordinate driver dispatch to meet delivery standards. The role requires working knowledge of automotive systems, strong communication skills, and ability to read and interpret manuals.