Automotive Parts Pro - Customer Focus & Growth Path

NAPA Auto Parts; Waukegan (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Waukegan, IL seeks a Store Pro to be the primary customer contact in the retail store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, use product knowledge to assist teams, and help drive store performance through responsive service.

The role emphasizes accuracy in parts identification, efficient order fulfillment, and proactive customer engagement in a fast-paced environment.

Qualifications

• Able to provide accurate automotive parts solutions for retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Valid Driver's License

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Waukegan, IL seeks a Store Pro to be the primary customer contact in the retail store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, use product knowledge to assist teams, and help drive store performance through responsive service.

The role emphasizes accuracy in parts identification, efficient order fulfillment, and proactive customer engagement in a fast-paced environment.