Automotive Parts Pro: Customer-First Store Specialist

Genuine Parts Company; Beulaville (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Genuine Parts Company, operating under the NAPA brand, seeks a Store Associate to serve as the primary contact for customers in the retail store and deliver high-quality automotive parts solutions. You will support both retail and wholesale customers and contribute to store performance through product knowledge and responsive service.

This role offers a strong entry point or growth path within the organization, with responsibilities spanning parts identification, POS operation, inventory

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Strong communication and customer service skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Problem-solving abilities

Willingness to learn automotive parts

Education

High School Diploma or GED

Job description

Genuine Parts Company, operating under the NAPA brand, seeks a Store Associate to serve as the primary contact for customers in the retail store and deliver high-quality automotive parts solutions. You will support both retail and wholesale customers and contribute to store performance through product knowledge and responsive service.

This role offers a strong entry point or growth path within the organization, with responsibilities spanning parts identification, POS operation, inventory